Refund policy

Return & Refund Policy

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We want you to love your purchase. If something isn’t right, we’re here to help.

Returns

You have 14 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition you received it

  • The item must be in its original packaging

  • Proof of purchase (receipt or order number) is required

To start a return, please contact us at [your support email]. If your return is approved, we’ll provide instructions on how and where to send your item.

Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

Non-Returnable Items

Certain items cannot be returned, including:

  • Sale or discounted items

  • Gift cards

  • Personalized or custom-made products

  • Items marked as “final sale”

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong item, contact us within 48 hours of delivery with photos, and we’ll make it right.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Original shipping fees are non-refundable.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item and place a new order.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again

  2. Contact your credit card company or payment provider

  3. Contact your bank

If you’ve done all of this and still haven’t received your refund, please contact us