Contact Policies

Contact Policies for Harvest Market Coffee & Tea

Welcome! We’re happy you’re reaching out. To help us respond quickly and fairly, please review our contact policies below.

1. How to Contact Us

You can reach us through the following methods:

📧 Email: support@harvestmarket.coffee
📍 Website Contact Form: Use the form on our Contact Us page
⏰ Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (local time)
We’ll do our best to respond within 1–2 business days.

2. What We Respond To

Our team is here to assist with:

  • Questions about orders, products, or deliveries

  • Feedback on your experience with Harvest Market Coffee & Tea

  • Requests for partnership or collaboration

  • Technical issues with the website or app

  • Questions about this Contact Policy

Please include all relevant information in your initial message to help us assist you faster.

3. Response Time

We aim to respond to all inquiries within 2 business days. If we expect a longer delay (e.g., weekends, holidays), we’ll let you know.

4. Respectful Communication

We value respectful and constructive communication. We reserve the right to limit or decline responses to messages that are:

  • Abusive, threatening, or harassing

  • Spam, irrelevant, automated, or clearly commercial in nature

  • Vulgar or discriminatory toward any group or individual

This helps keep communications positive and safe for everyone.

5. What Information We Collect When You Contact Us

When you contact us (by email, form, or other channels), we may collect:

  • Your name

  • Your email address or phone number

  • Any message details you provide

This information will be used to respond to your inquiry and improve our services. We will not share your contact information with third parties except as required by law or for responding to your request.

This practice is part of our broader privacy practices — see the Privacy Policy linked in the footer for full details.

6. Privacy & Data Use

Your personal information is important and will be handled in accordance with our Privacy Policy. We do not sell your personal data. You may request access, correction, or deletion of your information by contacting us — and we’ll assist according to applicable privacy laws.

For more details, see the Privacy Policy linked at the bottom of every page.

7. Feedback & Complaints

We welcome your feedback! If your message includes a complaint or concern:

  • We’ll acknowledge receipt within 2 business days

  • We may ask for clarifying information to help us address the issue

  • We’ll communicate the outcome to you as quickly as possible

8. Updates to This Policy

We may update this Contact Policy from time to time. The last updated date will be shown at the top of this page, and changes will be effective immediately when posted.